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FAQs

Jewellery Materials

What materials are used to make your jewellery?

We use S925 sterling silver or 925 thick 18k gold plating, natural freshwater pearls, and natural or synthetic gemstones to ensure high quality and beauty in every piece.

Is your jewellery hypoallergenic?

Our jewellery is safe for most skin types. However, if you have a history of skin allergies, we recommend testing before wearing.

Packaging

How is the jewellery packaged?

Each piece of jewellery comes in elegant gift packaging, which includes a dust bag, a jewellery box, and a cleaning cloth to ensure the jewellery is well-protected during transit and easy to care for.

Ordering

How can I place an order on your website?

Browse our website, select the jewellery you like, choose the style and quantity, click "Add to Cart," and proceed to the checkout page to fill in the necessary information and complete the payment.

Can I cancel or modify my order?

If you need to cancel or modify your order, please contact our customer service as soon as possible. We will do our best to assist you if the order has not yet been dispatched.

Shipping

Do you offer worldwide shipping?

Yes, we offer worldwide shipping to ensure your jewellery can be delivered quickly and safely.

How long will it take for my order to arrive?

Orders are usually dispatched within 1-2 business days. The delivery time depends on the destination.

Returns and Refunds

What if I am not satisfied with my purchase? Can I return it?

Yes, if you are not satisfied with your purchase, you can apply for a return within 30 days of receiving the product. For more details, please refer to our return policy.

Warranty

Do you offer a warranty for your jewellery?

Yes, we provide a one-year warranty for all jewellery. The warranty covers material and craftsmanship defects but does not include damage due to misuse or natural wear and tear. The specific coverage includes:

  • Issues with gold plating
  • Material and craftsmanship defects
What is not covered under the warranty?

The warranty does not cover:

  • Tarnishing of silver
  • Discoloration of pearls
  • Lost jewellery
  • Scratches from normal wear
  • Damage due to improper use or storage of the jewellery

Sizing

How do I determine my ring size?

Please refer to our Ring Size Guide for detailed instructions on how to measure your ring size accurately.

Are the gemstone sizes exact?

Since our gemstones are natural, their sizes are approximate and may vary slightly.